June Satisfaction Survey Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of June is
Myrna Colon. Thanks Myrna for taking the time to share your experience with us. Enjoy your free lunch at The Rock!

FLITE Office 2013 Upgrade

Office 2013 will be installed on all open space and lab computers in the FLITE building this summer, 2014. 

Training on Office 2013 is available through Atomic Learning and Lynda.com.

Learn How to Use Assistive Technology

Did you miss the webinar on Atomic Learning Features and Assistive Technology? Not a problem! The webinar was recorded, so you may view it at your convenience. 

 

Video on Atomic Learning Features and Assistive Technology

OneDrive Now Has 1 TB of Space!

Microsoft has now increased all Office 365 OneDrive storage space to 1 TB (terabyte). This does not affect your mailbox space; just your file storage “in the cloud.”

In a post on the OneDrive Blog, Microsoft explained the move to
provide more storage. “With OneDrive, we want to give you one place for all of your stuff: your photos, videos, documents, and other files. Of course, to do this, we need to make sure you actually have enough storage space for everything, particularly given that the amount of content everyone has is growing by leaps and bounds.”

OneDrive is a great place to save all your university files except those that contain confidential information as it is on the Internet and not a completely secure location. 

For more information on our OneDrive and how to use it click HERE.

If you need additional assistance please contact TAC at (231) 591-4822. Press 2 at the first prompt and 1 at the second prompt to talk to the Office 365 specialists.

Reassuring Our Customers

Everyone wants to be assured that the people they come in contact with are capable of helping them. Some may call in with a preconceived idea of the type of customer service they will receive. It is our job to reassure you that we can and will help.

The following are a set of reassurance factors that TAC staff follow to help create trust with you, our customers.


1. Organizational Knowledge: We strive to know who to contact next if we are unable to fix your problem and to use the procedures put in place to make sure your needs are addressed properly.

2. Product Knowledge: We do not claim to know everything about every product, but we do know a lot about the products we deal with. We will find out the answer to anything we don’t know.

3. Listening Skills: It is our policy to give each customer our undivided attention. We may ask questions along the way; this is to ensure that we have the information necessary to resolve the problem.

We want your experience with TAC be a good one. We do our best to create a positive experience for every customer.

Written By
Carrie Hall

New Computer Bundles at the Equipment Resale Store

This month is all about savings! The Computer Equipment Resale Store now has Dell Computer System bundles, equipped with everything you need to get connected. Systems include a desktop, a 15″ LCD Flat Panel monitor, Dell keyboard and mouse combo, speaker set, and every cable you need to get your system up and running.

June 2014 Satisfaction Survey Drawing Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of May is
Joan Williams. Thanks Joan for taking the time to share your experience with us. Enjoy your free lunch at The Rock!

Pilot Software Virtualization Opportunity for Faculty

Did you know Ferris has a pilot virtual desktop system that allows students to log in from almost any computer and access Ferris-specific software titles typically only available in computer labs? Now is the time to submit your requests to add software titles to the virtual desktop.

Requests are due to the Technology
Assistance Center by July 15, 2014. Software will be tested for virtual desktop system compatibility by July 31, 2014.

What does “pilot” mean?

“Pilot” means this is a small-scale experiment to learn if the system is feasible. After the pilot program, further discussions will take place to determine if the organization should move forward with a larger scale implementation of the system. Student feedback is important. Students may provide feedback via the “Send us your feedback” link at http:\\www.ferris.edu\vdi.

How do I submit my request?

Call the Technology Assistance Center (TAC) at 231-591-4822 or email them at technologyassistancecenter@ferris.edu with information about the software you would like to try to virtualize. Requests for new software on the virtual desktop are due to TAC no later than July 15, 2014. Someone from the TAC will contact you to coordinate your request. 

What software is currently on the virtual desktop?

A list of software already available through the virtual desktop system is available at the following link: Virtual desktop system software

How do students connect to the virtual desktop?

Instructions for how to connect to the virtual desktop system are available at http://www.ferris.edu/vdi. 

What are the requirements for adding a software title to the virtual desktop system?

The software must be owned by the University and have current licensing available before it can be included on the virtual desktop system. Not all software can be “virtualized.” Technology Assistance Center staff will work with you to find out if your software title is able to be accessed from the virtual desktop system.

Who can use the virtual desktop system?

The virtual desktop system was created to provide an alternative way for students to access computer lab software. IT Services wants to provide students with access to this software when and where it is convenient for them. At this time, only students can access the system and use the virtual desktop.

The support from faculty and the use by students of this system will determine future considerations for an enterprise system.

For more information, go to http://www.ferris.edu/vdi. 

Upload Mobile Photos Wirelessly to SnagIt Using Fuse

TechSmith, the creators of SnagIt, have a mobile app called TechSmith Fuse. Fuse can be used to retrieve photos and videos from your mobile device to SnagIt Editor on your desktop computer. The TechSmith Fuse app is available for iOS, Android, and
Windows mobile devices. Check it out here.

Written by Jody Gardei

April Satisfaction Survey Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of April is
Lisa French. Thanks Lisa for taking the time to share your experience with us. Enjoy your free lunch at The Rock!