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Category Archives: Assistance
MyFSU Login Changes Starting September 20, 2013
All employees & students will need to have set up a new password using the new password management system (the one for Active Directory at http://pwdsetup.ferris.edu). Employees, if your computer was migrated to Active Directory this summer, you have already changed your password.
If you have not set your password in Active Directory, you need to do this before September 20, 2013 to be able to continue to log in to MyFSU and other Ferris computing resources. You will not be able to use your Novell password to access MyFSU beginning September 20, 2013.
There are two ways for you to get this accomplished:
1. Call TAC at 231-591-4822 or Toll-Free 877-779-4822 24 hours a day, seven days a week.
2. Attend one of the Walk-in Assistance Sessions:
Wednesday, September 18, 2013
10 AM to noon
FLITE 112
Thursday, September 19, 2013
8 PM to 11 PM
FLITE 110
Students may look up their temporary password and follow the instructions for changing it at this site: http://www.ferris.edu/HTMLS/mytechsupport/howto/securityandaccounts/account_management/login-help/index.htm
Help Students Change Their MyFSU Password
As you know, we have been moving from Novell to Active Directory. Our last phase of this project is to change the students’ accounts over to Active Directory. Ferris students may require assistance and you can help by sharing this information.
When their MyFSU password expires, they will need to go to the ID lookup page to find out their new, temporary password. They will then need to set up challenge questions and reset their temporary password using the same password tool you now use.
A link to these tools and instructions are available on the MyFSU login page titled “ID and Password Help.”
A link to these tools and instructions are available on the MyFSU login page titled “ID and Password Help.”
If they are still having problems, have them call the TAC at (231) 591-4822, or toll free (877) 779-4822.
Note: students at satellite locations may use a slightly different process depending on the location. Please talk to your technicians about the process at your location.
What Must You Do To Use The New Password Assistance Tool?
Did you know there is a new set of password assistance tools for changing your MyFSU password?
Now that the migration from using Novell to Active Directory is in its final stages, it is important everyone who works or studies at Ferris sets up their challenge questions so they are able to use the password reset
tool.
First, you must set up your challenge questions. Instructions for how to set up your challenge questions area available here:
- Instructions for setting up challenge questions for students
- Instructions for setting up challenge questions for faculty & staff
Second, go to http://pwdhelp.ferris.edu and change your password. You will be required to answer two of the challenge questions you set up. Instructions for how to change your password using the new tool area available here:
Contact the TAC at 231-591-4822 if you need assistance.
Setting Up Your Active Directory Challenge Questions
To use the password assistance tool to change your Active Directory password, you must first set up
your challenge questions. To do this follow the instructions on this site:
How does this help you?
When you need to reset your Active Directory password, if your challenge questions are set, you can use the online password assistance tool. More information about using the password assistance tool is available at the following site:
Help Spread the Word About Maintenance Night!
Instructors – please consider adding a link from your on-line courses, or considering handing out/physically posting this
“mini poster” to let students know about scheduled maintenance nights and all the ways they can contact the Technology Assistance Center.
Free Technology Learning Opportunities for Ferris Employees!
New to the TAC this fall, the Technical Education & Outreach team provides learning opportunities on the use and application of standard technologies (both hardware and software) to employees (including student
employees) of Ferris State University.
Learning opportunities are available on technologies such as the iPad, Microsoft Office, SnagIt, and Adobe Acrobat X Pro. Education is the ultimate goal of the University and we strive to help employees at Ferris become more efficient and effective at using technology. Departments are encouraged to reach out to the Technical Education & Outreach team to assist with the design of technology-based training for employees. The TAC has training resources and talent you may not be aware of.
A new web site is available to sign up for group or individual training. Check out the site by clicking here.
If you don’t see the training you need listed on the site, contact Jody Gardei and let her know what you would like to see added in the future.
Written by Jody Gardei
TAC Redeploys Technicians to Academic Buildings
The TAC has redeployed computer technicians out to four different geographical pod locations on the main campus. Technicians will now be closer to the customer areas to address emergencies.
You will still contact the TAC first to place a work order for assistance. Technicians will continue to receive their work from the TAC’s work order system.
Written by Jody Gardei
Does Your Password Expire During Break?
The Technology Assistance Center will close Thursday December 22nd at 6 pm. Staff members will monitor email and voicemail periodically during break. To avoid any login problems, it is suggested you check your password expiration date on MyFSU and if your password expires
between December 23 and January 3, 2012, we suggest you change it prior to the time we close in case there are any problems.
between December 23 and January 3, 2012, we suggest you change it prior to the time we close in case there are any problems.
It is also suggested after changing your Novell/MyFSU password that you restart your office computer and log into your Novell account with the new password. You will be prompted for the workstation password (this will be your “old” password). Put in the password and click the check box to synchronize your passwords. This will help reduce frustration and allow you to reduce the number of times you need to type your password in the future.
If there are any questions you are encouraged to call the Technology Assistance Center at extension 4822 or toll free at 877-779-4822.
Written by Chuck Rathbun
New My Tech Support Site Launched
On Monday, December 12th, a new version of the My Tech Support (www.ferris.edu/techsupport) will be launched. One of the main features you will notice is we are working toward focusing the content based on a person’s relationship with the University — students will have a separate home page, and employees have another. We also grouped information for each service, for example, phone service, by audience when appropriate.
This is just the first phase of our work to improve communications and provide more self-service opportunities for the campus community. We will continue to work to refine the content to get you the information you need when you need it.
If you have any links to our tech support web pages, you will want to check them to see if they are still working as the directory names will now be different. Most of the “shortcuts,” such as www.ferris.edu/tac will continue to work. If you have any questions, concerns, comments or suggestions feel free to contact the TAC, or me directly at cherrys@ferris.edu.
Written by Susan Cherry
FSU Tech Connect 